Help with your delivery

We collect your carnival costume (and its backpack, the feathered backpiece) from your band after you have bought it, and deliver it to your hotel, rental or home. We do not sell costumes.

A picture of each costume’s band receipt, your WhatsApp number, and confirmation that each band’s MasOS waiver has been signed.

No. You choose the time you would like. Our team confirms the exact time after payment and collection, and tells you if it changes. Times are always local to the event.

By credit or debit card through our secure payment provider, or by bank transfer through seTTle where it is offered. seTTle runs its own payment pages, and your booking shows as paid once seTTle confirms the transfer to us.

Only when the card company or seTTle confirms it to us. Coming back from a payment page, a screenshot or uploaded proof does not mark a booking as paid.

Yes. Each costume has its own band, receipt and backpack choice. One booking covers one address and one delivery time.

Yes. Tick “This costume is for someone else”. The band may ask that person for permission to collect. We never see their MasOS history.

Open the booking in My deliveries and send a request. Nothing changes until our team reviews it. If the price changes or a refund is due, we explain it under the delivery terms first.

Your booking page shows a one-time handover code. Give it to the courier when you have your costumes in hand.

Take a screenshot of the receipt, or set your camera to “Most Compatible”, and upload the JPG or PNG.